FUTABA Eyelash Extensions Policy
General guidelines for your appointment
Before making your appointment
Please note that we will apply 10% fee for late cancellation within 24 hours of your appointment time, or 30% fee for not showing up. This is our fair cancellation policy.
As per our policy, we required your credit card details and you agreed to our fair cancellation policy when you made the reservation with us.
Unfortunately, the cancellation fee will still be applied, and if you reschedule it will be as a new booking.
We do not have any space to accommodate any additional people during your treatment.
(Including children.)
But we offer for child minding service with Equalise Studio on weekdays between 9:15am and 11:15am for your appointment. ($5 per child / per session)
Please check for more information on the Equalise Studio website.
https://equalisestudio.com.au/childminding/
If you have some eyelash extensions left on your lashes or you have had eyelash lift within last 2 months , please let us know when you make your appointment.
On the day of your appointment
For new clients, please arrive at least 5 min before your appointment time for your first visit.
Our consultation will take about 15 min before treatment, because we think consultation is very important for your treatment.
Please let us know if you are going to be late for the appointment. Please note that you may not be able to receive full treatment if you are late for your appointment.
As our cancellation policy, we do not refund your deposit when you cancel the appointment within 24 hrs.
Please remove any eye make up before you arrive at your appointment as this will save time.
( Also this is very important for your eyelash extensions to last longer.)
If you have mascara on your lashes at your appointment, we will charge $5 to remove mascara.
After your appointment
Do not get your eyelashes wet for the first 4 hours.
Do not use a spa, sauna or pool for the first 24 hours. The extensions need that amount of time to properly bond.
Please avoid pulling or rubbing your eyes in general.
Do not use eyelash curlers with your extensions. With proper application you will not need them.
ONLY use oil-free makeup remover. You can purchase a longer life coating to extend the wear of your lash extensions in between fills.
Use only mascaras that are safe for eyelash extensions, no oil-based or waterproof mascaras. Only apply the mascara to the tips of your lashes.
After showering avoid rubbing lashes, it is best to blot them with a towel and let them air dry.
Use care when applying facial and eye creams to avoid the lash line. Too many oil-based products can break down the adhesive.
FUTABA Eyelash Extensions recommends infills appointments every two to four weeks to maintain your new eyelash extensions.